We’re here to serve you. When you have a question about our services or problem with your account, you can count on us for a prompt and friendly response. Below are the most common reasons our clients contact us and the best way to get support in each situation.

To contact us directly:

Email Client Relations: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Call (800) 326-9897, 9:00AM-6:00PM (EST), Monday-Friday

Speak with us by (9 AM-5 PM Eastern, Monday-Friday

Mail Us:

Practice Pay Solutions
1377 Motor Parkway, Suite 301
Hauppauge, NY 11788

• Practice Pay Solutions
• American Express
• Discover
• VeriSign

Practice Pay Solutions

Our knowledgebase is a comprehensive resource for the majority of your questions. Please check this section first to see if there is a simple solution or easy answer.

We work with the leading companies in the industry to bring you a complete payment processing and eCommerce solution. Although you may always contact us for support and service, you may also wish to contact our partners directly for assistance in certain areas or when our office is closed. Below is a list of our partners and the reasons you may need to contact them.

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American Express

Extended Support:

Call (800) 528-5200, 6PM-12 Midnight (EST), Monday-Friday

If you accept American Express cards, you have a separate account with them. All deposits and charges relevant to these transactions are made directly by American Express.

You may wish to contact them if:

• You are not receiving funds for AmEx transactions that you have processed
• You are changing your contact or checking account information
• You are having difficulty processing AmEx transactions
• You would like to process a phone authorization

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Discover

Extended Support:

Call (800) 347-2000, 6:00PM-8:00 PM (EST), Monday-Friday

If you accept Discover cards, you have a separate account with them. All deposits and charges relevant to these transactions are made directly by Discover.

You may wish to contact them if:

• You are not receiving funds for Discover transactions that you have processed
• You are changing your contact or checking account information
• You are having difficulty processing Discover transactions
• You would like to process a phone authorization

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VeriSign

Call (888) 883-9770, 8:00AM-9:00PM (EST), 7 days per week

If you are a VeriSign PayFlow customer experiencing problems with your payment gateway, please contact VeriSign directly.

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